In May 2016 I wrote a short post called Bots Club. One idea, one line: bots should and can work collaboratively as we humans do. Bot to bot, no human in the channel. I built three Hubot demos for my team — bots processing a ticket, bots handling an alert, bots watching cost — and … Continue reading Bots Club, Ten Years On: The Controls That Take It Into Production
Summary AWS Support App in Slack is a new AWS feature that allows users to manage AWS support case in Slack. This is pretty useful for teams that are heavily on Slack. Here are a quick summary of what I have found so far: User can create/search/resolve cases with AWS support app (Type /awssupport help in the … Continue reading AWS Support App in Slack
I recently wrote a simple Slack FAQ bot that can answer users' questions automatically. User is able to find the knowledge base articles and relevant shortcut in the ticketing system with just one click. This is how it looks like in Slack. And it is also super easy to customize the Bot to fit different … Continue reading Create a Slack FAQ Bot in AWS Lambda
I have been recently working on improving our performance monitoring against Jira and Confluence. And here I want to share a few things that I learned, and hope they are useful to you as well. In high level, we have done: Setup both black box monitoring (CPU, memory, IO, Error log ...) and white box … Continue reading Jira and Confluence Performance Monitoring Part One
If you are struggling to run hubot with Slack behind the corporate proxy. Here are two things that you can try: Set https_proxy environment variables, it has to be lower case. If the corporate proxy intercepts https (it means the proxy decrypts then re-encrypts the https traffics with its own certificate which most likely to … Continue reading Run hubot and hubot-slack behind proxy
Jackie Chen's IT Workshop 