Summary AWS Support App in Slack is a new AWS feature that allows users to manage AWS support case in Slack. This is pretty useful for teams that are heavily on Slack. Here are a quick summary of what I have found so far: User can create/search/resolve cases with AWS support app (Type /awssupport help in the … Continue reading AWS Support App in Slack
Tag: Slack
Create a Slack FAQ Bot in AWS Lambda
I recently wrote a simple Slack FAQ bot that can answer users' questions automatically. User is able to find the knowledge base articles and relevant shortcut in the ticketing system with just one click. This is how it looks like in Slack. And it is also super easy to customize the Bot to fit different … Continue reading Create a Slack FAQ Bot in AWS Lambda
Jira and Confluence Performance Monitoring Part One
I have been recently working on improving our performance monitoring against Jira and Confluence. And here I want to share a few things that I learned, and hope they are useful to you as well. In high level, we have done: Setup both black box monitoring (CPU, memory, IO, Error log ...) and white box … Continue reading Jira and Confluence Performance Monitoring Part One
Run hubot and hubot-slack behind proxy
If you are struggling to run hubot with Slack behind the corporate proxy. Here are two things that you can try: Set https_proxy environment variables, it has to be lower case. If the corporate proxy intercepts https (it means the proxy decrypts then re-encrypts the https traffics with its own certificate which most likely to … Continue reading Run hubot and hubot-slack behind proxy
Akamai-Bot
I received good feedbacks since shared the SSSG-Ninja in Akamai community, so I decided to share another useful tool that I ever built before. Akamai-Bot is a Hubot based automation bot that allows users to perform some Akamai daily tasks simply by chatting. Here are some examples. If you are interested, here is the git … Continue reading Akamai-Bot
Jackie Chen's IT Workshop 