Fail to quiesce a virtual machine while taking snapshot

The issue was firstly caught by TSM. The backup job of a virtual machine failed and the log shows 02/22/2014 04:09:37 ANS4015E Error processing ‘virtual-machine-name‘: unexpected TSM error (115) encountered.

My understanding is that the first step of TSM backup is to take a snapshot. So I tried to manually take a snapshot of the running virtual machine (Win 2012) to see how it goes. Then I enabled ‘quiescing the file system’ and clicked to take a snapshot, it failed either. Now I confirm it is not a TSM issue but a VSS issue. 



Login into the Windows 2012, I found there is a VSS error – “Volume Shadow Copy Service error: Unexpected error calling routine RegQueryValueExW({564d7761-7265-2056-5353-2050726f7669},,…).  hr = 0x80070002, The system cannot find the file specified.” It seems the VSS was calling for a invalid provider ID, to confirm it I ran “vssadmin list providers” to double check.



Yes, the {564d7761-7265-2056-5353-2050726f7669} is not listed as a valid provider ID. But what hell is it? It looks like a virtual machine UUID. Not sure exactly where it came from. But it definitely has something to do with an outage we had last week, the TSM was taking snapshot of this virtual machine then suddenly a network outage stopped the creation process. This may lead to some weird thing left in the virtual machine I guess.

After removed the provider ID from the registry, I was able to take a snapshot. So did the TSM backup.


12 thoughts on “Fail to quiesce a virtual machine while taking snapshot

  1. Hi,
    What did you do to find th VSS error? I have the same error below :
    “ANS4015E Error processing ‘virtual-machine-name‘: unexpected TSM error (115) encountered.”

  2. I was having these odd errors too suddenly and tried all of VMWare’s suggestions to no avail….

    Thank you, Jackie!!!

  3. I’ve been searching for a reason why backups haven’t been happening and this was precisely the reason why. Thank you for posting this article that was very searchable via Google.

  4. Is that not the GUID for the VMWare VMTools VSS snapshot provider?
    Provider Name: VMware Snapshot Provider
    Provider Version: 1.0.0
    Provider ID: {564d7761-7265-2056-5353-2050726f7669}
    Current State: DoSnapshotSet

    At least that is what it looks like here That reason doesn’t apply to me but I would question whether you are getting quiesced backups.

  5. The Provider ID: {564d7761-7265-2056-5353-2050726f7669} is for the VMware Snapshot Provider. It’s not a VSS provider which is expected not to be seen in “vssadmin list providers”.
    Instead of thing it’s a invalid provider ID, I would like to say the VMware snapshot is not working properly with VSS provider. The deletion of it from the registry is basically unrigestered it.
    I haven’t test it yet , but I assume this provider would be registered again when next image level backup task intialized from the vSphere.
    Maybe some experts could explain how the VMware snapshot provider works with the VSS provider and writer.

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